Frequently asked questions ?
What payment methods do you accept?
โค UPI (Google Pay, PhonePe, Paytm, etc.)
โคCredit & Debit Cards (Visa, MasterCard, RuPay)
โคNet Banking
โคWallets
โคCash on Delivery (COD) (available on eligible orders)
What is the return exchange policy?
Return & Exchange Policy
We want you to love what you wear! If youโre not completely satisfied with your purchase, weโre here to help.
Returns
Items can be returned within 7 days of delivery.
The item must be unused, unwashed, and in original condition with tags attached.
Items purchased on sale or discount are not eligible for return (unless damaged).
Exchanges
We offer exchanges for size issues only.
Exchange requests must be made within 7 days of delivery.
Customers are responsible for return shipping charges (if applicable).
Damaged or Wrong Item
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos.
We will replace the item at no extra cost.
Refunds
Once we receive and inspect the returned product, refunds will be processed within 5โ7 business days to the original payment method.
Non-Returnable Items
Worn or washed items
Customized products
Innerwear or hygiene-related items
For return requests, please contact us at: urbanstreetweredrip@gamil.com
How long does delivery take time?
Personalized orders typically require 5-7 days for dispatch. We utilize trusted courier services such as Blue Dart, Delhivery, Ekart, and other leading providers.
While our commitment is to dispatch orders within the specified timeline, it's important to note that the delivery period by the courier company is typically 4-7 days.
Please be aware that any delays on the courier's part are beyond the responsibility of our brand.
How can I contact customer support?
- Email: urbanstreetweredrip@gamil.com
- Contact : 8104569710
- Instagram DM: @urbanstreetweredrip
Our support team typically responds within 24 hours.
How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS or email. and you can also use track my order option on the home page left side corner.